Plans and billing
Compare the two Yedric for Shopify plans, billed on your Shopify bill, and find out how the store owner or an admin changes plans.
Yedric for Shopify has two plans, billed through your Shopify bill. Manage yours on the Plan page. Only the store owner or an admin can change the plan.
[image:Screenshot of the Yedric Plan page in the Shopify admin (Apps > Yedric > Plan) on a store on the Pro plan during its trial: the “Your plan” section with the “Free trial” badge, the “Conversations this month” usage meter, the “Spending cap” section, and the Free and Pro plan cards below with “Current plan” on Pro. Spotlight the “Conversations this month” usage meter.]
The plans
Section titled “The plans”| Free | Pro | |
|---|---|---|
| Price | $0 | $49 every 30 days, with a 7-day free trial |
| AI conversations | 50 a month | 500 a month, then $0.05 each |
| Answers from your products, pages and policies | Yes | Yes |
| Custom replies and help page | Yes | Yes |
| Order lookup, order tracking and discount codes | Yes | Yes |
| Live chat and the email inbox | Yes | Yes |
| Returns in chat | Yes | Yes |
| Fully automated returns, with prepaid labels | No | Yes, postage plus $0.50 per label used |
| Size finder | No | Yes |
| Product recommendations | No | Yes |
| Abandoned cart recovery | No | Yes |
| Order changes | No | Yes |
| No | Yes | |
| Send email replies from your own address | No | Yes |
| Voice | No | Yes, 300 minutes a month, then $0.10 a minute |
| Ask Yedric in POS | No | Yes |
| Design your own character | No | Yes |
| Hide the “Powered by Yedric.ai” link | No | Yes |
The plan cards on the Plan page list exactly what each plan includes. Pick one with Start 7-day free trial, Upgrade to Pro or Switch to Free. Shopify asks you to approve a paid plan. You are not charged before the trial ends.
Capabilities your plan does not include show a Pro badge in the app, with See plans to upgrade.
How conversations are counted
Section titled “How conversations are counted”A conversation is a chat in which your assistant replied at least once, counted once per shopper in any 24 hours. A shopper who comes back two days later starts a new one. Your own test chats from the Yedric app are never counted.
The Conversations this month meter on the Plan page shows how many you have used. It turns amber at 80% and red at 100%.
- On Free, once the 50 are used, new shoppers see your Message to shoppers from Settings instead of an answer until the allowance renews. Conversations already under way carry on.
- On Pro, your assistant never stops answering. Conversations past 500 are charged at $0.05 each.
Spending cap
Section titled “Spending cap”On Pro, everything charged on top of the plan (extra conversations, prepaid return labels and voice minutes past the 300 included) is capped at $100 a month by default. To raise it, enter a New monthly cap (USD) in the Spending cap section and click Raise cap. Shopify asks you to approve the new cap.
Banners
Section titled “Banners”Billing notices appear at the top of Home. You can dismiss each one.
- Your last payment did not go through: Update your payment details in Shopify billing to keep your assistant answering shoppers.
- You are close to your monthly spending cap and You have reached your monthly spending cap: Raise the cap to keep answering every shopper this month.
- Your assistant has used this month’s conversations: You are on Free and the allowance is used up. The banner says how many shopper messages got your message so far.
- Your free trial has ended: Choose a plan to keep every Pro feature.
- Your plan is paused and Your plan was canceled: Your assistant runs on the Free allowance until you choose a plan again.