Going Deeper
Guide to each page of the Yedric app in your Shopify admin, in sidebar order, plus the other places Yedric appears across Shopify.
Once the chat is live, these pages cover each part of the Yedric app in your Shopify admin, in the order they appear in the sidebar, plus the places Yedric shows up elsewhere in Shopify.
- Home: The setup guide, your assistant at a glance, whether the chat is on your storefront, and the last 30 days in numbers.
- Assistant: Who answers, your assistant’s name, greeting and voice, its instructions, and the rules it follows, with a live preview.
- Conversations: Every chat and email with your assistant, with search, filters, summaries, tags and notes.
- Analytics: How many shoppers chat, how they feel, what they ask about, the orders that follow, and what to add or change next.
- Settings: The chat widget’s look and behavior, its character, the message shoppers see when your plan runs out, your help page, and languages.
- Live chat and the inbox: How your team takes over a chat, answers support emails, and connects WhatsApp.
- Plans and billing: Free and Pro, how conversations are counted, your spending cap, and the banners you may see.
- Around your Shopify admin: The Yedric blocks on orders and customers, product and order questions on your storefront, Shopify Sidekick, and getting help.
In this section
HomeUse the Yedric Home page in Shopify for the setup guide, an at-a-glance view of your assistant, storefront chat status and 30-day numbers.
AssistantSet who answers in Shopify, what your Yedric assistant is called, how it sounds, and its always and never rules, with a live chat preview.
ConversationsSearch and read every chat, email and voice conversation your Yedric assistant has had in Shopify, then view summaries, add tags and team notes.
AnalyticsRead Yedric Analytics in Shopify to see how many shoppers chat, how they feel, what they ask about, resulting orders, and what to improve next.
SettingsAdjust how the Yedric chat looks and behaves on your storefront, the out-of-conversations message and your help page, with a live preview.
Live Chat and the InboxHand Yedric conversations to your team: take live chats in Chats and support emails or WhatsApp messages in the inbox, opened from Shopify.
Plans and BillingCompare the two Yedric for Shopify plans, billed on your Shopify bill, and find out how the store owner or an admin changes plans.
Around Your Shopify AdminFind where Yedric appears beyond the Apps list: storefront and customer account blocks, an admin block on orders and customers, and Sidekick.