Analytics
Read Yedric Analytics in Shopify to see how many shoppers chat, how they feel, what they ask about, resulting orders, and what to improve next.
Analytics shows how shoppers use your assistant: how many chat, how they feel, what they ask about, the orders that follow, and what to add or change next. Your own test chats are never counted. Analytics appears in the sidebar once your store has its first conversation.
Pick the period with the date button at the top of the page: Today, Last 7 days, Last 30 days (the default), Last 90 days, This month or Last month.
[image:Screenshot of the Yedric Analytics page in the Shopify admin (Apps > Yedric > Analytics), desktop width 1600 by 900, set to Last 30 days, with the Overview cards across the top and the “Conversations by day” bar chart below. Spotlight the “Assisted orders” card.]
Overview
Section titled “Overview”Each card compares the period with the same number of days before it, shown as a green or red change badge where it applies.
- Conversations: Conversations started in the period.
- Engaged visitors: The share of storefront visitors who chatted, out of everyone whose page loaded the chat. The card says how many, for example “120 of 4,800 visitors chatted”.
- Time saved: The total length of every conversation, from its first message to its last: time your team would otherwise have spent.
- Positive sentiment: The share of conversations that were not negative or frustrated. The change is shown in points.
- Feature requests: Conversations where a shopper asked for something you do not offer.
- Assisted orders: Orders placed within 7 days of a shopper chatting, matched through their cart. Cancelled orders are left out. The card also shows the revenue from those orders, as “from shoppers who chatted first”.
- Returning shoppers: The share of shoppers who chatted more than once in the period.
- Average conversation: How long a conversation lasts on average, and how many messages the shopper sends.
Topics and sentiment fill in a few minutes after a conversation goes quiet. While Yedric is still reading recent conversations, a banner at the top says how many.
Conversations by day
Section titled “Conversations by day”A bar for each day. Click a day to open Conversations filtered to it.
When shoppers chat
Section titled “When shoppers chat”A grid of days of the week by hour, darker where more conversations start, so you know when to have someone on live chat. Times are in your browser’s time zone.
[image:Screenshot of the “When shoppers chat” heatmap on the Yedric Analytics page (Apps > Yedric > Analytics), with Sunday to Saturday rows and hour columns from 12am to 9pm, and the “Fewer … More” legend underneath. Spotlight the darkest cells of the grid.]
Recommended actions
Section titled “Recommended actions”What to add or change, from what shoppers asked and did not get. Each recommendation shows how much it matters (High impact, Medium impact or Low impact), whether it is a Knowledge gap (something your store’s content does not answer) or an Instructions change (something about how the assistant behaves), and View conversations to read the conversations behind it.
Knowledge gaps are a good source of Custom replies: Yedric also suggests replies for them on that page.
- Top topics: What shoppers ask about most, with the count and share of conversations. Click a topic to see its conversations.
- Feature requests: Things shoppers asked for that you do not offer. Click one to see the conversations.
- Shopper frustrations: What upset shoppers, with sample conversations.
- Top starting pages: The storefront pages where conversations begin most often.
- Actions taken: What your assistant did with its tools, such as looking up orders, with how many times and in how many conversations.
Each list shows its first five rows; Show all expands it.