Skip to content
YedricYedric Docs

Order changes

Let shoppers change a shipping address, cancel an unshipped order or request item removal in chat, a Pro plan capability with rules you set.

Shoppers can change the shipping address or cancel an order that has not shipped, within the days you allow, and ask to remove items, which your team reviews on the order in Shopify. Order changes are part of the Pro plan and off until you turn them on.

Only the shopper who placed the order can change it: they are logged in, or they give the order number and the email or postal code on it. Order changes happen in the chat on your storefront only. Email conversations never change orders.

Turning it on

Section titled “Turning it on”
  1. Open Capabilities > Order changes and turn on the switch.
  2. Review the settings below.
  3. Click Save. The first time, Shopify asks you to let Yedric edit orders.

[image:Screenshot of the Yedric Order changes capability page (Apps > Yedric > Capabilities > Order changes) with the switch on and the four settings visible: the “Allow address changes and cancellations for” field, “Cancel orders without asking the team first”, “Email the customer when an order is cancelled” and “Refund cancelled orders as store credit”. Spotlight the “Cancel orders without asking the team first” setting.]

Settings

Section titled “Settings”
  • Allow address changes and cancellations for (days after ordering): 2 days by default, up to 30.
  • Cancel orders without asking the team first: Off by default, so a cancellation is left on the order for your team, tagged yedric-cancel-request. Turn it on to have Shopify cancel the order straight away.
  • Email the customer when an order is cancelled: On by default.
  • Refund cancelled orders as store credit (needs new customer accounts; otherwise refunds go to the original payment).

What shoppers can do

Section titled “What shoppers can do”
  • Change the shipping address of an order that has not shipped. If the new address changes the tax or total, the assistant says so.
  • Cancel an order that has not shipped.
  • Ask to remove items that have not shipped. Your team reviews it as an order edit in Shopify; nothing changes until they confirm.
  • Leave a request the assistant cannot carry out. It goes in the order note, tagged yedric-request, for your team.

Before any change, the assistant reads it back and waits for a clear yes. A cancellation cannot be undone.

[image:Screenshot of the Yedric chat open on a Shopify storefront, where the assistant reads back a new shipping address for an order and asks the shopper to confirm before changing it. Spotlight the read-back of the new address.]