Order tracking
Tell shoppers where their package is using Shopify tracking, plus Tracktor carrier updates when installed, and how they verify their order.
Your assistant tells shoppers where their package is. It starts from the tracking Shopify has for the order, and when you have Tracktor installed, it adds Tracktor’s carrier updates. Order tracking is on for every new store, on every plan.
Shoppers prove the order is theirs the same way as for Order lookup: by being logged in, or with the order number and the email or postal code on it.
[image:Screenshot of the Yedric chat open on a Shopify storefront, answering “Where is my package?” with the carrier, the latest tracking event and its date, and a tracking link. Spotlight the latest tracking event in the reply.]
Settings
Section titled “Settings”Open Capabilities > Order tracking.
- Use Tracktor carrier updates when it is installed: On by default. Shopify’s own tracking is used first; Tracktor fills in when a shipment has no tracking link or has gone quiet. If Tracktor is not installed, this does nothing.
- Look for newer updates after (hours without a change): How long a shipment can go without a new event before the assistant checks Tracktor for something newer. 72 hours by default.
Click Save in the save bar.
The page notes whether Tracktor is installed on your store, with a link to it in the Shopify App Store when it is not.