Voice
Give shoppers a store page where they talk to the Yedric assistant by voice and hear answers aloud, a Pro plan feature rolling out store by store.
Give shoppers a page on your store where they tap a microphone and just talk. Your assistant listens, answers out loud when they pause, and keeps the conversation going. Logged-in customers can ask about their own orders, the same as in the chat.
Voice is part of the Pro plan and off until you turn it on. It is being turned on store by store: until ShopPad turns it on for your store, its page says Voice is not available yet, and your setting is kept until then.
Turning it on
Section titled “Turning it on”Open Capabilities > Voice, turn on the switch, and click Save.
[image:Screenshot of the Yedric Voice capability page (Apps > Yedric > Capabilities > Voice) on a Pro store with Voice switched on, showing the “What it does” card and, below the settings, the “Your voice page” section with the store’s /apps/yedric/talk address and the “Open” and “Copy link” buttons. Spotlight the “Your voice page” section.]
Once it is on, Your voice page shows the page’s address on your store, which ends in /apps/yedric/talk. Open shows it in a new tab and Copy link copies the address. Link to it from your store’s menu, your emails, or a QR code in your shop.
What shoppers experience
Section titled “What shoppers experience”The shopper opens your voice page, usually on their phone, and taps the microphone. The first time, their browser asks them to allow it. They ask their question out loud, and your assistant answers out loud from your products, pages and policies. Answers are spoken, so a quiet spot works best.
Spoken conversations appear in Conversations with the channel Voice.
Pro includes 300 voice minutes a month, then $0.10 a minute, on the same usage charges and spending cap as extra conversations. Each spoken conversation also counts as a conversation.