Capabilities
See the extra things the Yedric assistant can do in Shopify, like order lookup, returns and size advice, and how to switch each one on.
Out of the box, your assistant answers questions from your products, pages, policies and blog. Capabilities let it do more: look up an order, start a return, recommend a size, send a discount code. Each one has its own page in the app, under Capabilities in the Yedric sidebar, with a switch to turn it on and the rules it follows.
Turning a capability on
Section titled “Turning a capability on”- Open Capabilities and click the capability’s card.
- Turn on its switch and adjust its settings.
- Click Save in Shopify’s save bar.
Some capabilities need access your store has not granted yet, such as permission to create discount codes or returns. The page lists what it needs, and saving opens Shopify’s own permission dialog. If you decline, the capability stays off.
A capability your plan does not include shows a Pro badge, and its page offers See plans. Only the store owner or an admin can turn capabilities on or change them.
What your assistant can do
Section titled “What your assistant can do”| Capability | What it does | Plan | On for a new store |
|---|---|---|---|
| Custom replies | Answers you write for the questions you get most | Free and Pro | Always available |
| Order lookup | Order status and details for the shopper who placed it | Free and Pro | On |
| Product availability | Live price and stock for any product | Free and Pro | On |
| Discount codes | Single-use codes within the limits you set | Free and Pro | Off |
| Order tracking | Carrier updates for shipped orders | Free and Pro | On |
| Abandoned cart recovery | A link back to a checkout the shopper left | Pro | Off |
| Returns | Returns, swaps, refunds and prepaid labels in chat | Free and Pro (automated with labels on Pro) | Off |
| Order changes | Address changes, cancellations and item removals before an order ships | Pro | Off |
| Size finder | Size advice from the size charts already on your store | Pro | On |
| Product recommendations | Products that fit what the shopper describes | Pro | Off |
| Voice | Shoppers talk to your assistant and hear the answers | Pro | Off |
Better with friends
Section titled “Better with friends”Below the capabilities, Better with friends lists ShopPad’s other apps and the Shopify tools that work with your assistant. Each card says whether it is installed or connected, and links to install it from the Shopify App Store or to manage it.
- Tracktor: Carrier updates from over 2,000 carriers for Order tracking.
- Infinite Options: Product cards in chat ask for your custom product options before adding to the cart.
- MESA: Run workflows and forms from chat, and start workflows when things happen in it. Connecting it opens the Automations (MESA) page.
- Shopify POS: Staff ask your assistant about products, stock, orders and customers from the register.
- Alexa: Coming soon. Shoppers will ask Alexa about your products, your policies and their orders, and your assistant will answer. Until then, Voice lets shoppers talk to your assistant from their phone.
- Shopify Flow: Start a workflow when a conversation ends, a shopper needs a person, and more.
- Custom actions: Connect your own API, an MCP server or an OpenAPI spec.
In this section
Custom RepliesWrite your own answers for common shopper questions like shipping times or returns, so the Yedric assistant replies with exactly your wording.
Order LookupShoppers can ask the Yedric assistant where their order is and get its live status, items and shipments from Shopify, on every plan.
Product AvailabilityHave the Yedric assistant check live price and stock before answering, so shoppers never hear about items that sold out, on every plan.
Discount CodesAllow the Yedric assistant to offer single-use discount codes in situations you choose, with team approval by default before a code is sent.
Order TrackingTell shoppers where their package is using Shopify tracking, plus Tracktor carrier updates when installed, and how they verify their order.
Abandoned Cart RecoveryTurn on Yedric abandoned cart recovery, a Pro plan capability that offers returning shoppers a link back to the checkout they left behind.
ReturnsLet shoppers start a return or swap sizes in chat within your Shopify policy, with optional refunds and, on Pro, emailed prepaid return labels.
Order ChangesLet shoppers change a shipping address, cancel an unshipped order or request item removal in chat, a Pro plan capability with rules you set.
Size FinderHave the Yedric assistant recommend a size from your own size charts and select it on the product card, ready to add to cart, on the Pro plan.
Product RecommendationsTurn on Pro plan product recommendations so the Yedric assistant suggests products as cards with live price and stock, within a budget or collection.
VoiceGive shoppers a store page where they talk to the Yedric assistant by voice and hear answers aloud, a Pro plan feature rolling out store by store.
Automations (MESA)Let the Yedric assistant run MESA workflows, fill in MESA forms with shoppers, and start workflows from chat events like a request for your team.
TracktorUse Tracktor carrier updates in Yedric order tracking when Shopify has no tracking link, covering over 2,000 carriers on a custom tracking page.
Infinite OptionsSee how Yedric works with the Infinite Options app so shoppers fill in engraving or gift message options in chat before adding to cart.
Shopify FlowUse the Yedric triggers and actions in Shopify Flow to start workflows from conversations, send replies, tag chats and flag unanswerable questions.
Custom ActionsConnect your own API, MCP server or OpenAPI spec so the Yedric assistant can act in your systems, set up in the Yedric dashboard.