> For the complete documentation index, see [llms.txt](https://docs.yedric.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.yedric.ai/shopify/capabilities.md).

# Capabilities

See the extra things the Yedric assistant can do in Shopify, like order lookup, returns and size advice, and how to switch each one on.

Out of the box, your assistant answers questions from your products, pages, policies and blog. Capabilities let it do more: look up an order, start a return, recommend a size, send a discount code. Each one has its own page in the app, under **Capabilities** in the Yedric sidebar, with a switch to turn it on and the rules it follows.

![Screenshot of the Yedric Capabilities page in the Shopify admin (Apps > Yedric > Capabilities), desktop width 1600 by 900, showing the two-column grid of capability cards (Custom replies, Order lookup, Product availability, Discount codes and the rest) each with an On, Off or Pro badge, and the start of the "Better with friends" section below, focused on the Returns card](https://docs.yedric.ai/assets/2026-10-23-shopify-capabilities-returns-card-spotlight.png)

***

## Turning a capability on

1. Open **Capabilities** and click the capability's card.
2. Turn on its switch and adjust its settings.
3. Click **Save** in Shopify's save bar.

Some capabilities need access your store has not granted yet, such as permission to create discount codes or returns. The page lists what it needs, and saving opens Shopify's own permission dialog. If you decline, the capability stays off.

A capability your plan does not include shows a **Pro** badge, and its page offers **See plans**. Only the store owner or an admin can turn capabilities on or change them.

***

## What your assistant can do

| Capability | What it does | Plan | On for a new store |
| --- | --- | --- | --- |
| [Custom replies](https://docs.yedric.ai/shopify/capabilities/custom-replies/) | Answers you write for the questions you get most | Free and Pro | Always available |
| [Order lookup](https://docs.yedric.ai/shopify/capabilities/order-lookup/) | Order status and details for the shopper who placed it | Free and Pro | On |
| [Product availability](https://docs.yedric.ai/shopify/capabilities/product-availability/) | Live price and stock for any product | Free and Pro | On |
| [Discount codes](https://docs.yedric.ai/shopify/capabilities/discount-codes/) | Single-use codes within the limits you set | Free and Pro | Off |
| [Order tracking](https://docs.yedric.ai/shopify/capabilities/order-tracking/) | Carrier updates for shipped orders | Free and Pro | On |
| [Abandoned cart recovery](https://docs.yedric.ai/shopify/capabilities/abandoned-cart/) | A link back to a checkout the shopper left | Pro | Off |
| [Returns](https://docs.yedric.ai/shopify/capabilities/returns/) | Returns, swaps, refunds and prepaid labels in chat | Free and Pro (automated with labels on Pro) | Off |
| [Order changes](https://docs.yedric.ai/shopify/capabilities/order-changes/) | Address changes, cancellations and item removals before an order ships | Pro | Off |
| [Size finder](https://docs.yedric.ai/shopify/capabilities/size-finder/) | Size advice from the size charts already on your store | Pro | On |
| [Product recommendations](https://docs.yedric.ai/shopify/capabilities/recommendations/) | Products that fit what the shopper describes | Pro | Off |
| [Voice](https://docs.yedric.ai/shopify/capabilities/voice/) | Shoppers talk to your assistant and hear the answers | Pro | Off |

***

## Better with friends

Below the capabilities, **Better with friends** lists ShopPad's other apps and the Shopify tools that work with your assistant. Each card says whether it is installed or connected, and links to install it from the Shopify App Store or to manage it.

* [**Tracktor**](https://docs.yedric.ai/shopify/capabilities/tracktor/): Carrier updates from over 2,000 carriers for Order tracking.
* [**Infinite Options**](https://docs.yedric.ai/shopify/capabilities/infinite-options/): Product cards in chat ask for your custom product options before adding to the cart.
* [**MESA**](https://docs.yedric.ai/shopify/capabilities/mesa/): Run workflows and forms from chat, and start workflows when things happen in it. Connecting it opens the [Automations (MESA)](https://docs.yedric.ai/shopify/capabilities/mesa/) page.
* [**Shopify POS**](https://docs.yedric.ai/shopify/ask-yedric-in-pos/): Staff ask your assistant about products, stock, orders and customers from the register.
* **Alexa**: Coming soon. Shoppers will ask Alexa about your products, your policies and their orders, and your assistant will answer. Until then, [Voice](https://docs.yedric.ai/shopify/capabilities/voice/) lets shoppers talk to your assistant from their phone.
* [**Shopify Flow**](https://docs.yedric.ai/shopify/capabilities/shopify-flow/): Start a workflow when a conversation ends, a shopper needs a person, and more.
* [**Custom actions**](https://docs.yedric.ai/shopify/capabilities/custom-actions/): Connect your own API, an MCP server or an OpenAPI spec.

## In this section

- [Custom Replies](https://docs.yedric.ai/shopify/capabilities/custom-replies.md)
- [Order Lookup](https://docs.yedric.ai/shopify/capabilities/order-lookup.md)
- [Product Availability](https://docs.yedric.ai/shopify/capabilities/product-availability.md)
- [Discount Codes](https://docs.yedric.ai/shopify/capabilities/discount-codes.md)
- [Order Tracking](https://docs.yedric.ai/shopify/capabilities/order-tracking.md)
- [Abandoned Cart Recovery](https://docs.yedric.ai/shopify/capabilities/abandoned-cart.md)
- [Returns](https://docs.yedric.ai/shopify/capabilities/returns.md)
- [Order Changes](https://docs.yedric.ai/shopify/capabilities/order-changes.md)
- [Size Finder](https://docs.yedric.ai/shopify/capabilities/size-finder.md)
- [Product Recommendations](https://docs.yedric.ai/shopify/capabilities/recommendations.md)
- [Voice](https://docs.yedric.ai/shopify/capabilities/voice.md)
- [Automations (MESA)](https://docs.yedric.ai/shopify/capabilities/mesa.md)
- [Tracktor](https://docs.yedric.ai/shopify/capabilities/tracktor.md)
- [Infinite Options](https://docs.yedric.ai/shopify/capabilities/infinite-options.md)
- [Shopify Flow](https://docs.yedric.ai/shopify/capabilities/shopify-flow.md)
- [Custom Actions](https://docs.yedric.ai/shopify/capabilities/custom-actions.md)